Refund policy

Returns

We want you to love what you order. If something isn't right, you can request a return within 30 days of delivery.

- Items must be unused, in the same condition you received them, and in their original packaging.

- To start a return, email us at nuvexastore18@gmail.com with your order number. We'll reply with instructions and the return address.

- Items sent back without first requesting a return will not be accepted.

- Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund at no extra cost to you.

Lost or late orders

If your tracking shows no movement for an extended period or your order hasn't arrived within the estimated delivery time, contact us and we'll investigate with the carrier and send a replacement or refund if the package is lost.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Contact

Questions about a return? Email nuvexastore18@gmail.com. We reply within 1-2 business days.